Outsourcing & BPO
We Know What Works
Impeccable customer service is crucial to ensure success of any business. Unfortunately, many times, we simply don’t have enough time to stay on top of all communication channels. While you can’t ignore customer calls and messages, you also can’t sacrifice your company’s operations.
Luckily, customer service outsourcing offered by Revinnt can help you to efficiently and successfully manage your customer relationships as the business grows.
Why Outsource Customer Service?
From small start-ups to established corporations, businesses of any size choose to outsource their needs. When done right, customer service outsourcing can provide the same, if not better, service levels with the added benefits of scalability and flexibility, while offering more cost and time efficiency. Skype, Google, and Alibaba all choose outsourcing to gain access to a unique pool of talents and skills, improve service quality, and solve capacity issues.
Reduce Workload
Small business owners often wear too many hats at the same time. Constantly responding to customer phone calls and emails can quickly detract you from business operations and more profitable activities like sales and marketing.
On the other hand, when you choose to outsource customer service with Revinnt, you get to save time and energy, so that you and your employees can focus on larger sales drivers.
Cost Savings
With customer service outsourcing, you don’t have to pay benefits and a fixed salary like you would for full-time in-house customer support employees. In addition, you won’t need to set up an office space and specialized equipment for your customer service representatives, saving you a few extra dollars.
Multilingual Service
If your customers are based all around the world or speak a different language like Spanish or Chinese, outsourcing customer care with Revinnt can provide you with access to multilingual representatives who speak various languages.
As a result, your clients will know that there will be no communication barriers, and all of their questions will be answered clearly and thoroughly. They will feel more confident and comfortable dealing with your company and will be more likely to become return buyers.
After-Hours Coverage
Many customers expect to be able to contact companies’ customer service departments during off-hours, and this is especially true for international businesses. Luckily, outsourced customer care representatives will be available 24 hours a day, any day of the week to accommodate your clients’ needs.
Make Your Life Easier with Revinnt
At Revinnt, we will work closely with you to develop a customized customer service outsourcing strategy. We will define the core role that the external customer support plays for your company, as well as what needs to be done to provide impeccable service.
We will work hard to find the right people, with the right skills to help you expand your business, to represent your brand, and to smoothly manage all the ups and downs. Contact us today to learn more.